Privacy Policy for Koru Blooms
At Koru Blooms, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our site for purchasing fresh cut flowers, bespoke floral arrangements, wedding and event floristry, corporate floral services, flower delivery, plant sales, and gift hampers.
Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Personal Identification Information: This includes your name, email address, mailing address, phone number, and payment details when you make a purchase or create an account on our online platform.
- Recipient Information: If you send flowers to another person, we collect their name, address, and contact information to fulfill the delivery.
- Order Details: Information related to your purchases, including product selections, special requests, and delivery instructions.
- Website Usage Data: Information about how you interact with our site, such as your IP address, browser type, pages viewed, and access times, collected via cookies and similar technologies. This helps us improve our site's functionality and your shopping experience.
- Communication Data: Records of your communications with us, including emails and customer service inquiries.
How We Use Your Information
We use the information we collect for various purposes, including:
- Order Fulfillment: To process your orders, arrange delivery of fresh flowers and other products, and manage transactions.
- Customer Service: To respond to your inquiries, provide support, and resolve any issues you may encounter.
- Account Management: To manage your Koru Blooms account, if you choose to create one.
- Personalization: To tailor your experience on our site, recommend products that may interest you, and present personalized content.
- Marketing and Promotions: With your consent, to send you promotional offers, newsletters, and updates about our products and services. You can opt-out of these communications at any time.
- Site Improvement: To analyze website usage, troubleshoot problems, and improve the functionality and design of our online platform.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Disclosure of Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, and IT support. These providers are obligated to protect your information and only use it for the purposes for which it was disclosed.
- Legal Requirements: We may disclose information if required to do so by law, in response to a court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties if you have given us explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, destruction, or alteration. We use secure servers and encryption technology for sensitive data transmission, such as payment information. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Access: The right to request a copy of the personal information we hold about you.
- Rectification: The right to request that we correct any inaccurate or incomplete personal information.
- Erasure: The right to request the deletion of your personal information, under certain conditions.
- Restriction of Processing: The right to request that we restrict the processing of your personal information, under certain conditions.
- Object to Processing: The right to object to our processing of your personal information, under certain conditions.
- Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Cookies
Our site uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, track your site usage, and enable certain functionalities. You can usually modify your browser settings to decline cookies if you prefer, but this may affect the functionality of our website.
Third-Party Links
Our site may contain links to third-party websites. This Privacy Policy applies only to our site, and we are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Koru Blooms
78 Te Rapa Road, Unit 3A
Hamilton, Waikato, 3204
New Zealand